Terms of Service

The terms for buying and using WingsAbove

Last updated 5 October 2026 · WingsAbove LLC, Minnesota, USA

These Terms cover the WingsAbove Desk device, WingsAbove Cloud, Crew Mode, and the WingsAbove Plus subscription. They are a binding contract, so please read them. Section 17 explains how disputes are resolved, including arbitration and how to opt out of it. Questions: hello@wings-above.com.

  1. Who we are and what these Terms cover
  2. Accounts and eligibility
  3. The WingsAbove Desk device
  4. WingsAbove Cloud
  5. WingsAbove Crew (Crew Mode)
  6. WingsAbove Plus subscriptions, trials, and billing
  7. Orders, shipping, returns, and warranty
  8. Flight data and third-party content
  9. Acceptable use
  10. Intellectual property and your content
  11. Privacy
  12. Changes to the Services
  13. Termination
  14. Disclaimers
  15. Limitation of liability
  16. Indemnification
  17. Governing law and disputes
  18. General terms

1. Who we are and what these Terms cover

These Terms of Service ("Terms") are a binding contract between you and WingsAbove LLC, a Minnesota limited liability company ("WingsAbove", "we", "us"). They govern your purchase and use of everything we offer under the WingsAbove name (together, the "Services"):

Please read these Terms carefully. Section 17 contains a binding arbitration agreement and a class action waiver that affect how disputes between you and us are resolved.

By creating an account, buying, setting up, or using a Device, opening WingsAbove Cloud, importing a schedule into Crew Mode, or otherwise using the Services, you accept these Terms and our Privacy Policy, which is part of them. If you do not agree, do not use the Services; if you have bought a Device and do not agree, you may return it under Section 7. If you use the Services on behalf of a business, venue, or operator, you confirm that you have authority to bind that organization, and "you" includes it. Venue and operator deployments require a separate written agreement with us, which controls if it conflicts with these Terms.

You agree that we may communicate with you electronically, by email or through the Services, and that electronic notices satisfy any legal requirement that a communication be in writing.

2. Accounts and eligibility

You must be at least 18 years old, and able to form a binding contract, to buy a Device or a subscription or to hold a WingsAbove Cloud account. The Services are not directed to children under 13, and we do not knowingly collect personal information from them. An adult who accepts these Terms may set up a Device or a display for their household and is responsible for everyone in the household who uses it.

WingsAbove Cloud accounts are created through our sign-in provider. You agree to give accurate, current information; to keep your sign-in credentials private; and to email hello@wings-above.com promptly if you believe your account has been used without your permission. You are responsible for everything done under your account, whether or not you authorised it. An account is for one person and may not be shared, sold, or transferred. We may refuse, suspend, or close an account at our discretion, including for inaccurate information, chargebacks, or a breach of these Terms.

Each Device identifies itself to our servers with a fixed hardware identifier. Subscription rights can attach to that identifier, to your account, or to the email address on a Device order, as described in Section 6. You may not spoof, clone, or share a Device identifier.

3. The WingsAbove Desk device

What you own. When you buy a Device you own the hardware. The firmware, artwork, map data, and other software on the Device and its memory card are licensed to you, not sold (Section 10), and we and our licensors keep all rights in them.

What it needs. The Device needs a USB-C power supply that meets its published rating, a Wi-Fi network with internet access, and a location that you set yourself by airport code, US ZIP code, or coordinates. It has no GPS, microphone, or camera. Without an internet connection it can show only what it has already stored. It is an indoor product for adults: keep it dry, ventilated, and away from young children.

Updates. The Device checks for firmware and artwork updates over Wi-Fi and installs them automatically, without asking. Updates are digitally signed and may add, change, or remove features. We may require an update for the Device to keep working with our servers; if updates are blocked or fail, some or all features may stop working, and that is not a defect.

Our servers. Nearly everything the Device shows is fetched from our servers. We intend to support each Device model for as long as it is practical, and we will give at least 12 months' notice on our website before ending server support for a Device model (Section 12). We do not promise any particular level of availability.

No modification or reverse engineering. You may not open, modify, or reflash the Device, extract or copy its firmware, keys, or artwork, or reverse engineer, decompile, or probe the firmware or the protocol between the Device and our servers, except to the limited extent that applicable law expressly permits despite this restriction. Doing any of these voids the limited warranty (Section 7), and we may refuse a modified Device access to our servers. Our servers serve only official firmware.

Memory card. The Device stores artwork, map tiles, diagnostic logs, and any screenshots you take on its memory card. The artwork is licensed content and may not be extracted, copied, or redistributed (Section 10). Do not remove the card while the Device is powered. We are not responsible for loss of data on the card. Screenshots you take are yours.

Screen Cast. The Device can stream its display to phones, tablets, and TVs on your local network. Anyone on that network who has the address can watch while it is on, and you alone are responsible for who can reach your network and for anything shown through the stream. Watching from outside your network, where offered, runs through our servers, is a WingsAbove Plus feature, and may be rate-limited or suspended.

Early units. Units sold before general availability, and units from different production runs, may differ from each other and from marketing images in appearance, packaging, and features.

4. WingsAbove Cloud

WingsAbove Cloud runs in a browser, on a smart TV, through a casting receiver, or on a signage player. It uses the same servers and shows the same live data as the Device, subject to the plan you are on and to the limits we set.

Trial and subscription. WingsAbove Cloud is offered as a free trial followed by a paid WingsAbove Plus subscription (Section 6). One trial per person and per household. We may require a payment method to start a trial, and we may change the length or availability of the trial for new sign-ups at any time.

Device owners. The WingsAbove Plus period included with a Device also unlocks WingsAbove Cloud on the account that claims it (Section 6).

Location. WingsAbove Cloud asks for a location to centre the sky on. You may type one in or let your browser share an approximate position. We use it only to choose which aircraft to show, and you can change it at any time.

Limits. We may limit the number of simultaneous sessions, screens, refresh rate, resolution, and data requests per account, and we may pause a session that appears unattended. You may not embed, frame, mirror, or proxy WingsAbove Cloud inside another website, app, or product without our written permission.

Casting and public screens. You may cast WingsAbove Cloud to screens in your own home. Showing it on a screen that the public can see, or in any business, venue, lobby, classroom, or event, requires a separate written agreement with us (Section 1). You are responsible for any licences your venue needs for public display.

5. WingsAbove Crew (Crew Mode)

Crew Mode points a WingsAbove display at a schedule or a list of aircraft instead of the sky overhead. It has two forms: a roster, imported from the calendar subscription link your crew portal publishes, and a fleet, a fixed list of aircraft registrations.

What you give us, and what we keep. To set up a roster you paste a calendar subscription link and tell us which airline the schedule belongs to. Our servers read that link to find the flights in it and to keep the display current. The link is stored on your display, not in an account with us. Our servers keep only a short-lived cached copy of the parsed schedule and a pairing code that expires within minutes. We never ask for, and you must never give us, a crew-portal username or password.

It must be your schedule to share. By importing a schedule you represent and warrant that: it is your own schedule, or the person it belongs to has asked you to import it; you are permitted by your employer's policies, any collective agreement, and any confidentiality obligation to subscribe to it from a personal device and to show it to the people who can see the display; and doing so breaks no law. Some airlines restrict where crew schedules may be sent; it is your responsibility to check. You release us from any claim by an employer, union, or third party arising from a schedule you imported, and we may remove a schedule, or disable Crew Mode for a carrier, at any time and without notice, including on request from the person the schedule belongs to or from the carrier.

What it is not. Crew Mode is a display for family and friends at home. It is not an operational, dispatch, crew-scheduling, crew-tracking, duty-time, rest, or reporting tool, and it is not a substitute for your employer's systems. Times, positions, and status come from public data and can be missing, late, or wrong. Never rely on it to report for duty, to plan a connection, to meet a flight, or for any decision where an error could cause harm.

Fleet lists. A fleet list follows aircraft by registration. You may follow only aircraft you own, operate, or have a legitimate interest in. Using a fleet list to locate, monitor, profile, or harass an identifiable person, or to identify the occupants of an aircraft, is prohibited (Section 9).

Limits. The number of flights Crew Mode can follow at once depends on your plan (Section 6). Because Crew Mode refreshes far more often than the overhead view, we may cap the number of legs and adjust its refresh rate and limits at any time to keep the Services healthy for everyone.

6. WingsAbove Plus subscriptions, trials, and billing

WingsAbove Plus adds the live, metered layer: flight status, gate, terminal, estimated times, alerts, the full Crew Mode roster, and, where offered, watching a Device from outside your home network. The free tier on a Device is a complete product and stays free. The exact features and prices are the ones shown at checkout when you subscribe, and we may change what a plan contains for new subscriptions.

How you get it. WingsAbove Plus can come from a Device purchase, from a paid subscription, or from a promotional or support grant. Each new Device includes 6 months of WingsAbove Plus, claimed by signing in to WingsAbove Cloud with the email address used on the order. Included and granted periods start when they are claimed and run one after another, so a gift can stay boxed until it is opened. An included period ends if the Device is returned, and we may require you to verify the order email before it is granted.

Billing. Paid subscriptions are billed in advance, in US dollars, monthly or yearly, through our payment processor, and renew automatically until cancelled. By subscribing you authorise us to charge your payment method at each renewal at the then-current price, plus any taxes that apply. We never see your full card number. Subscription charges are non-refundable except as stated in these Terms or required by law.

Trials. A free trial converts to a paid subscription when the trial ends unless you cancel first. One trial per person and per household. We may end a trial early, or decline to offer one, at our discretion.

Cancelling. You can cancel at any time from your account page. Cancelling stops future charges, and you keep WingsAbove Plus until the end of the period already paid. We do not refund partial periods.

Failed payments and chargebacks. If a renewal payment fails we may retry it and allow a short grace period, after which WingsAbove Plus features pause until payment succeeds. If you dispute a charge with your card issuer instead of contacting us first, we may suspend your account and any Device linked to it until the dispute is resolved.

Price changes. We may change subscription prices. We will email you at least 30 days before a change affects your renewal, and you may cancel before it takes effect. Continuing past that date accepts the new price.

Consumer cancellation rights. If you live somewhere that gives you a statutory right to cancel a digital service within a set period, that right is unaffected. By starting a trial or subscription you ask us to begin the Service immediately, and any refund under that right reflects the days already used.

7. Orders, shipping, returns, and warranty

Orders. You buy a Device through our online store. An order is accepted, and a contract of sale is formed, only when we ship it. We may cancel and refund an order before shipping for any reason, for example if the Device is out of stock, a price or description was shown in error, or we suspect fraud. Prices exclude shipping and taxes unless stated. Quantities may be limited.

Where we ship. We ship to addresses in the United States. If we accept an order for delivery elsewhere, you are the importer of record, you are responsible for duties, customs fees, taxes, and compliance with local import and radio-equipment rules, and the Device may not be certified for use in your country.

Shipping and title. Title and risk of loss pass to you when the carrier delivers the package to the address you gave us. Report a damaged or missing delivery to hello@wings-above.com within 14 days of the delivery date shown by the carrier; after that we may be unable to help.

Returns. You may return an unmodified Device in its original condition and packaging, with all accessories, within 30 days of delivery for a refund of the purchase price, less shipping. Email hello@wings-above.com first for a return authorisation and address; returns without an authorisation may be refused. Return shipping is at your cost, and the Device is your responsibility until we receive it. We may reduce a refund for missing items or damage beyond normal handling, and we may refuse a return of a Device that has been opened or modified. Any WingsAbove Plus period included with a returned Device ends when the return is accepted.

Limited warranty. We warrant to the original purchaser that a new Device will be free from defects in materials and workmanship for one year from the date of delivery. If it is not, we will repair it, replace it (with a new or refurbished unit of the same or an equivalent model), or refund the purchase price, at our choice, after you contact us with proof of purchase and, where we ask, return the Device. This is your sole and exclusive remedy under the warranty. The warranty is not transferable. It does not cover: damage from accident, misuse, liquid, power surges, or unapproved power supplies; opening or modifying the Device or reflashing it with software we did not publish; normal wear and cosmetic marks; loss of data on the memory card; the accuracy, availability, or content of any artwork or flight data on screen; or a Device used outside the United States. Nothing in these Terms reduces consumer rights you have by law that cannot be waived.

Support. Email hello@wings-above.com. We answer support requests in the order received and do not promise a response time.

8. Flight data and third-party content

Where the data comes from. Aircraft positions come from crowd-sourced ADS-B networks, where volunteers with receivers share what they hear. Routes, schedules, status, registrations, datalink messages, and map geography come from public sources and licensed providers. We do not control these sources, we do not verify them, and they can change, degrade, or stop at any time.

It can be wrong. Coverage has gaps, especially at low altitude and away from cities. Positions can be delayed, estimated, or missing, and some aircraft are never shown. Flight status, gates, and times can lag or be incorrect. Aircraft artwork is chosen by matching type and airline and may not show the exact airframe or its current paint. Where data is ambiguous the Services may show a different aircraft, a generic one, or none. You use the data at your own risk.

Not for navigation or safety. The Services are for information and enjoyment only. They are not for air navigation, air traffic control, flight operations, dispatch, emergency response, or any safety-related decision, and you must not use them for any purpose where an error, delay, or omission could lead to injury, loss, or damage. Confirm anything that matters, such as an arrival time or a gate, with the airline or airport.

Airlines and manufacturers. Airline names, logos, and liveries, and aircraft-manufacturer names and designs, belong to their owners and appear only to identify the aircraft shown. WingsAbove is not affiliated with, endorsed by, or sponsored by any airline, airport, manufacturer, or aviation authority.

Aircraft artwork. The aircraft liveries and airline badges on screen are original renderings produced for WingsAbove, and are licensed to you under Section 10. We claim copyright in our software, in the selection and arrangement of the artwork library, and in the human-authored elements of the renderings; some parts of a computer-generated image may not be protected by copyright at all. An airline badge shows the airline's name, set in our own typeface on the airline's colour, to identify the flight. Where we have not drawn an aircraft, the Services show the airline's name without its livery. The airline's own name, logo, and livery design remain the property of the airline, and WingsAbove does not transfer any right in them to you.

Datalink (ACARS) messages. Where available, the Services show short messages exchanged between aircraft and airline ground stations, supplied by a third party that is credited on screen. They are shown as received, may be incomplete, out of context, or inaccurate, and are not verified or endorsed by us.

Links to others. The Services may link to third-party sites, for example live air traffic control audio hosted elsewhere. Those sites have their own terms and privacy practices, and we are not responsible for them.

Restricted aircraft. We may hide, delay, or anonymise some aircraft, for example where a data provider, an aircraft owner, a privacy program, or the law requires it, and we may do so without notice.

9. Acceptable use

You agree not to do any of the following, or to help anyone else do them:

We may set fair-use limits on how often a Device, browser, or account can request data, and we may reduce, suspend, or terminate service to anyone whose use is unreasonable, interferes with other users, or we reasonably believe breaches these Terms. We may investigate suspected breaches and cooperate with law enforcement.

10. Intellectual property and your content

Ours. The Services, including the firmware, web software, server software, designs, user interface, artwork, aircraft renderings, map styling, text, data compilations, and the WingsAbove name and logo, are owned by WingsAbove LLC or our licensors and are protected by copyright, trademark, trade secret, and other laws. To be precise about the artwork: what we claim is the software that produces and arranges it, the selection and arrangement of the library as a compilation, and the human-authored elements of each rendering. Parts of a computer-generated image may not be protected by copyright, and nothing here claims any right in the airline and manufacturer marks that the artwork identifies. All rights not expressly granted in these Terms are reserved. There are no implied licences. Open-source components are listed in our third-party notices and remain under their own licences.

Your licence. Subject to these Terms and to your payment of any fees due, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the firmware and artwork on a Device you own, and to use WingsAbove Cloud and Crew Mode, for their intended, non-commercial purpose. This covers the artwork in the Services, which is our own: since 21 September 2026 we use no third-party artwork provider. Except as an open-source licence allows, you may not copy, modify, distribute, sell, lend, rent, or create derivative works from our software or any artwork, or extract artwork or map data from a Device or the Services for use elsewhere. Because a breach of this section would cause us harm that money cannot fully repair, we may seek an injunction to stop it in addition to any other remedy.

Your content. You keep the rights to anything you put into the Services, such as a Crew Mode schedule, a fleet list, a display name, a chosen location, or a screenshot you take. You grant us a worldwide, royalty-free licence to store, process, transmit, and display that content as needed to provide, secure, and improve the Services. You represent that you have the rights needed to give us that licence and that your content breaks no law and infringes no one's rights. We may remove content that we believe breaches these Terms. Photos and screenshots of your Device and its screen are yours to share; you may not present them as an endorsement by any airline or manufacturer, or by us.

Feedback. If you send us ideas, suggestions, or bug reports, you grant us the right to use them for any purpose without any obligation or payment to you.

Trademarks. WINGSABOVE, WingsAbove Cloud, WingsAbove Plus, and our logos are trademarks of WingsAbove LLC. You may not use them without our written permission, except to state truthfully that you use or sell our products.

Claims of infringement. If you believe content in the Services infringes your rights, email hello@wings-above.com with the material, where it appears, your contact details, and a statement that you own the rights or are authorised to act for the owner.

11. Privacy

Our Privacy Policy describes what the Services collect and why. In short:

If the Privacy Policy and this section differ, the Privacy Policy controls.

12. Changes to the Services

WingsAbove is a small company and the Services keep changing. We may add, change, limit, or remove features, data sources, artwork, and providers at any time, with or without notice, including on Devices already sold, and we may change which features are free and which need WingsAbove Plus for new customers. Features marked beta, preview, early access, or experimental are provided for testing, may be unreliable, and may be withdrawn without notice. We have no obligation to keep any particular feature, data source, or artwork available.

If we move a feature that existing Device owners have as part of the free tier behind a subscription, existing owners keep it. If we retire a feature that you have paid for, we will give notice and, where fair, a remedy such as a credit or a partial refund.

If we end server support for a Device model, we will give at least 12 months' notice on our website and by email where we have your address. If we discontinue a paid Service entirely, we will refund any prepaid subscription period you have not used, and that refund is your sole remedy. Third-party data providers can change their terms, raise prices, or shut down; if that affects the Services we will try to replace the source, but we cannot promise that any particular data will remain available and we are not liable when it does not.

13. Termination

By you. You may stop using the Services at any time. You can cancel a subscription from your account page, ask us to delete your account by emailing hello@wings-above.com, and factory-reset a Device to erase your Wi-Fi, location, and settings.

By us. We may suspend or end your access to the Services, or to a specific Device identifier or account, with or without notice, if you breach these Terms, if your use creates risk or legal exposure for us or for others, if a payment is disputed or reversed, if the law requires it, or if we shut down a Service. We will tell you unless we cannot lawfully do so. If we end your access for a reason other than your breach, we will refund any prepaid subscription period you have not used. If we end it for your breach, no refund is due.

Ending access to the Services does not take away hardware you own, but a Device that cannot reach our servers shows only stored content. Sections 8, 9, 10, and 13 through 18, and any other provision that by its nature should survive, survive termination.

14. Disclaimers

EXCEPT FOR THE LIMITED HARDWARE WARRANTY IN SECTION 7, AND TO THE FULLEST EXTENT THE LAW ALLOWS, THE SERVICES AND ALL DATA, ARTWORK, SOFTWARE, AND CONTENT IN THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS, AND WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, NON-INFRINGEMENT, QUIET ENJOYMENT, AND UNINTERRUPTED, SECURE, OR ERROR-FREE OPERATION.

We do not warrant that flight data is complete, current, or correct; that any particular aircraft will be shown; that artwork matches the aircraft in view; that the Services will be available at any given time or free of viruses or harmful components; or that any defect will be corrected. No advice or information from us, whether oral or written, creates a warranty. Some jurisdictions do not allow some of these exclusions, so some may not apply to you.

15. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS, WINGSABOVE LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST DATA, LOSS OF GOODWILL, MISSED FLIGHTS, MISSED CONNECTIONS, PERSONAL INJURY OR PROPERTY DAMAGE CAUSED BY RELIANCE ON THE SERVICES, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE TERMS, UNDER ANY THEORY OF LIABILITY, EVEN IF WE WERE TOLD SUCH DAMAGES WERE POSSIBLE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE DEVICE OR SUBSCRIPTION THAT GAVE RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM AROSE, AND (B) US $100.

These limits apply even if a remedy fails of its essential purpose, and they are an essential part of the bargain between you and us. They do not apply to liability that cannot be limited by law, including liability for death or personal injury caused by our negligence, or for our fraud.

16. Indemnification

You will defend, indemnify, and hold harmless WingsAbove LLC and its members, managers, employees, and contractors from any claim, loss, liability, or expense, including reasonable legal fees, that arises from your breach of these Terms; from content you put into the Services, including a schedule imported without permission; from your use of the Services in a way that harms someone; from your violation of any law or of a third party's rights; or from your public or commercial display of the Services. We may take over the defence of any claim covered by this section, and you will cooperate with us.

17. Governing law and disputes

Governing law. These Terms are governed by the laws of the State of Minnesota and the federal laws of the United States, without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The Federal Arbitration Act governs the arbitration agreement below.

Talk to us first. Before starting arbitration or filing a claim, email hello@wings-above.com with a description of the problem and what you want us to do, and give us 30 days to resolve it. Most problems can be fixed with a replacement, a refund, or a fix in the next update.

Binding arbitration. If we cannot resolve a dispute informally, you and we agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or a Device, including its existence, validity, or scope, will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The arbitrator, not a court, decides whether a claim is subject to arbitration. Arbitration will take place in the county where you live, by video or phone, or in Minneapolis, Minnesota, at your choice. We will pay the filing and arbitrator fees for claims under US $10,000 unless the arbitrator finds the claim frivolous. The arbitrator may award the same relief a court could award to you individually. Judgment on the award may be entered in any court with jurisdiction.

Exceptions. Either party may bring an eligible individual claim in small-claims court instead of arbitration, and either party may seek an injunction in court to stop infringement or misuse of intellectual property or to stop unauthorised access to the Services.

Opt-out. You may opt out of this arbitration agreement by emailing hello@wings-above.com within 30 days of first accepting these Terms, with your name, the email on your account or order, and a statement that you opt out of arbitration. If you opt out, disputes will be brought in the state or federal courts located in Hennepin County, Minnesota, and you consent to their jurisdiction.

No class actions. YOU AND WE AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate claims or preside over any class or representative proceeding. If this class waiver is found unenforceable for a particular claim, that claim will be decided in court, not in arbitration, and the remaining claims stay in arbitration.

Jury waiver. To the extent a claim proceeds in court, you and we each waive any right to a jury trial.

Time limit. Any claim relating to these Terms or the Services must be started within one year after it arises, or it is permanently barred, to the extent the law allows.

If you live outside the United States, mandatory consumer-protection laws of your country continue to apply to you.

18. General terms